For Immediate Release
August 31, 2010
Senior Assistant Attorney General James T. Boffetti
Consumer Protection and Antitrust Bureau
Consumer Advisory About Selling a Timeshare Through a Reseller
Because the Attorney General's Office receives a fair amount of complaints about timeshare transactions, Attorney General Michael A. Delaney announced today that consumers should exercise caution when attempting to sell a timeshare through real estate brokers, agents and companies that specialize in reselling timeshares, and offers the following tips to New Hampshire consumers:
- Even if the salesperson claims the local market is "hot," or his or her office is overwhelmed with buyer requests, don't agree to anything on the phone or online before checking out the reseller. Contact the Better Business Bureau (www.bbb.org) or the Attorney General's office (www.naag.org) in the state where the reseller is located. For the New Hampshire Attorney General's Office, contact (www.doj.nh.gov/consumer). Ask if any complaints are on file.
- Ask for all information in writing.
- Ask if the reseller's agents are licensed to sell real estate where the timeshare is located. If so, verify it with the state real estate commission. Deal only with licensed real estate brokers and agents, and ask for references from satisfied clients.
- Ask how the reseller will advertise and promote the timeshare unit. Will progress reports be issued? How often?
- Ask about fees and timing. It's better if the reseller takes its fee after the timeshare is sold. If a fee must be paid in advance, ask about refunds. Get refund policies and promises in writing.
- Don't count on recouping the purchase price of a timeshare, especially if you've owned it for less than five years and the location is not well known.
- To get an idea of the value of a timeshare, consider using a timeshare appraisal service. Check with the state where the service is located to make sure the appraiser's license is current.
- Before signing the contract, make sure it specifies the services the reseller will perform, the costs the seller is responsible for and when they must be paid, whether the seller can rent or sell the timeshare at the same time the reseller is trying to sell it, the length or term of the contract to sell the timeshare, and who is responsible for documenting and closing the sale.
- Don't sign the contract if the deal isn't what you expected or wanted. Negotiate changes or find another reseller.
- Check with the resort to determine restriction, limits, or fees that could affect resale or ownership transfer.
- Have available the name, address, and phone number of the resort, the deed and the contract or membership agreement, the financing agreement if money is still owed, information to identify your interest or membership, the exchange company affiliation, the amount and due date of the maintenance fee, and the amount of any real estate taxes that are billed separately.
For more information on protecting yourself against consumer fraud, or to file a consumer complaint, call the Attorney General's Consumer Protection Bureau at (603) 271-3641 or 1-888-468-4454 or visit the Bureau's Web site at www.doj.nh.gov/consumer.