For Immediate Release
July 16, 2009
Associate Attorney General Richard Head
Attorney General Kelly Ayotte announced today that DISH Network, L.L.C. will pay $5,991,000 to settle consumer protection allegations with attorneys general in 46 states. The states alleged the satellite TV provider and its third-party retailers engaged in deceptive and unfair sales practices. The company denied any wrongdoing.
In addition to the $5.9 million, DISH Network agreed to pay restitution to eligible consumers and to enter into an agreement that limits how it can market services in the future.
Attorney General Ayotte said, "I am pleased to announce the settlement today that resolves significant concerns the states had with DISH Network's operations. In addition to the moneys to be paid to the states, this settlement includes a procedure to allow eligible consumers to file for restitution."
The settlement resolves the states' allegations including that DISH Network:
Tennessee led the multistate investigation along with Maryland, Missouri, Pennsylvania, and Washington. The following states participated in the settlement: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Unresolved complaints sent to Dish Network or their State Attorney General since January 1, 2004 are eligible for the restitution program. Dish Network will notify consumers that they are eligible for the restitution program by sending a claims notice to those consumers. Additionally, consumers can file a complaint with Dish Network, their state Attorney General, state consumer office, or with the BBB by December 14, 2009 to be considered for the restitution program as long as the complaint is about activity that took place within the last 2 years. Consumers who are not satisfied with the company's offer of restitution may choose to file a claim to be decided by a third-party claims administrator. Questions or complaints regarding the refund process can be addressed to: DISH Network, L.L.C., Dispute Resolution Team, P.O. Box 9040, Littleton, CO 80120 or by e-mail at CEO@dishnetwork.com. Complaints can also be filed with the New Hampshire Attorney General's Office, Consumer Protection Bureau online by going to the Bureau's Web site at www.egov.nh.gov/consumercomplaint.
New Hampshire Department of Justice | 33 Capitol Street | Concord, NH | 03301