Mediation is the act or process of a neutral unbiased third party intervening between conflicting parties to promote reconciliation, settlement or compromise. Our mediation program is entirely voluntary. Neither business or consumers are required to participate in mediation or to accept any resolution arrived at by mediation. However, we have found that mediation is often an effective and satisfactory method of resolving consumer complaints.

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Dispute Resolution


 Complaint Process
 Mediation Program
 Effective Negotiation
 Small Claims Court
 Writing A Complaint Letter
Forms


 Consumer Complaint [Word]
 Consumer Complaint [pdf]

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